Crewcible Customer Agreement

Effective date: September 12, 2026

1. Definitions

"Agreement" means this Customer Agreement together with the AUP, the Policies, and any order you place. "AUP" means the Crewcible Acceptable Use Policy, as updated from time to time. "Customer," "you," "your" means the organization or individual that creates a Workspace or purchases a subscription. "Customer Data" means all content, data, and materials submitted to the Service by you or your Users, including scenarios, adaptations, exercise records, responses, and uploads. "Free Access" means access to the Service without a paid subscription. "Policies" means the Refunds, Cancellations & Disputes policy, the Data Retention policy, the Privacy Policy, and the Data Processing Agreement, each as published by us and incorporated into this Agreement by reference. "Service" means the Crewcible platform, including the Global Library, templates, documentation, and AI features. "Users" means your employees, contractors, invited participants, and any other person or third party you permit to access the Service under your Workspace, whether or not they are affiliated with you. "Workspace" means an account environment within the Service controlled by you. "We," "us," "our" means Crewcible.

2. Acceptance and scope

You accept this Agreement when you create a Workspace, purchase a subscription, or use the Service. Sections 6 through 8 apply only while a paid subscription is in effect. Each User must accept the AUP before accessing the Service.

3. Your Users

You are responsible for your Users' access to and use of the Service, for their compliance with this Agreement and the AUP, and for all activity in your Workspaces. You will ensure each User complies with the AUP, and any act or omission of a User that would breach this Agreement if done by you is deemed your breach. You remain responsible for Users who are third parties, including participants invited from outside your organization.

4. Customer Data and intellectual property

This section governs ownership of Customer Data, ownership of the Service, and the rights each party grants the other.

4.1 Your data

As between the parties, you own Customer Data. You represent and warrant that you hold all rights necessary to submit Customer Data to the Service and that Customer Data does not infringe or misappropriate the rights of any person.

4.2 Our intellectual property

We own the Service and all intellectual property in it, including its software, design, the Global Library, templates, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term, solely for your internal business purposes and subject to this Agreement and the AUP. No other rights are granted, and nothing transfers ownership to you. Installing a Global Library scenario grants your Workspace a copy to use and adapt within the Service; the original remains ours.

4.3 Licence to operate

You grant us a non-exclusive right to host, process, display, transmit, and otherwise use Customer Data solely to provide and support the Service to you, including submitting it to our AI subprocessor to fulfill requests made in the Service.

4.4 No training on your data

We do not use Customer Data to train AI models, and we do not copy Customer Data into the Global Library or any other product content. Insights we gain from operating the Service may inform the kinds of scenarios and features we build, provided nothing we publish reproduces, paraphrases, or is identifiably derived from any customer's Customer Data.

4.5 Usage data

We may collect and use aggregated, de-identified usage data — metrics, counts, and patterns, never Customer Data and never connected to an identifiable customer — to operate, improve, and market the Service.

4.6 Feedback

Feedback or suggestions you or your Users provide may be used by us without restriction or obligation.

5. Acceptable use; privacy

You and your Users will comply with the AUP. We process personal data contained in Customer Data in accordance with the Privacy Policy and the Data Processing Agreement, which applies to the extent Customer Data includes personal data.

6. Subscriptions, fees, and renewal

Paid subscriptions run for a 12-month term, billed annually in advance or monthly, at the prices published at the time of purchase or renewal. Subscriptions renew automatically on the renewal date, charging the payment method on record, unless you cancel before then, and renew at then-current published prices in your then-current configuration as adjusted by you before the renewal date. We send renewal notices in advance showing the amount that will be charged; renewal is not conditional on your receipt of these notices. You may add seats and add-ons mid-term; reductions take effect at renewal. If a payment fails, we retry for 14 days, after which the subscription is canceled and the Workspace is locked. Fees exclude taxes, which are your responsibility. Cancellation, refunds, and payment disputes are governed by the Refunds, Cancellations & Disputes policy.

7. AI credits

Paid plans include a monthly allotment of AI credits; additional credits may be purchased. Included credits reset monthly and do not roll over. Purchased credit packs do not expire while a paid subscription is in effect. On termination or lapse, unused credits are forfeited. AI features require an available credit balance; when the balance reaches zero, AI features are unavailable until credits are added or reset, and you cannot incur charges beyond credits you have purchased. Per-action credit costs are published on our pricing page and may change.

8. Free Access

Where you use the Service without a paid subscription, the following apply notwithstanding any other provision: (a) our total liability to you is limited to one hundred dollars ($100); (b) the Service is provided as-is and as-available, with no warranties and no uptime, support, or availability commitment of any kind; (c) we have no indemnification obligation to you; (d) we may modify, suspend, or discontinue Free Access, in whole or as to any Workspace, at any time and with or without notice; (e) Free Access may be subject to feature, usage, and storage limits that we may change at any time; and (f) on termination of Free Access, data is handled in accordance with the Data Retention policy. Sections 3, 4, 5, 9, 10, 12, 13, and 14 continue to apply to Free Access.

9. Warranties and disclaimers

Each party represents that it has authority to enter into this Agreement. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. Exercises are practice. We make no representation regarding preparedness outcomes, and you are solely responsible for decisions made during or informed by exercises, debriefs, or any content in the Service, including performance in any actual incident. AI output is generated by machine and provided as-is. We are not a compliance certifier, auditor, or advisor, and nothing in the Service constitutes legal, regulatory, or compliance advice or establishes compliance with any framework or regulation.

10. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR OBLIGATIONS UNDER SECTION 11, AND EITHER PARTY'S INFRINGEMENT OF THE OTHER'S INTELLECTUAL PROPERTY, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, FOR FREE ACCESS, THE AMOUNT IN SECTION 8(a). Nothing in this Agreement limits liability for fraud, willful misconduct, or any liability that cannot be limited under applicable law.

11. Indemnification

You will defend, indemnify, and hold us harmless against third-party claims, damages, and costs arising from Customer Data, your or your Users' use of the Service, or your breach of this Agreement or the AUP.

12. Term, suspension, and termination

This Agreement begins on your acceptance and continues while you have a Workspace or an active subscription. We may suspend or terminate access for material breach, including breach of the AUP or non-payment. When a Workspace is locked, reactivating the subscription is the self-serve path to restore access; other requests are handled through support. On termination, your right to access the Service ends and data is handled under the Data Retention policy. Sections 4.1, 4.2, 4.4–4.6, 9, 10, 11, 15, and 17–23 survive termination.

13. Changes

We may update this Agreement and the Policies. Material changes to this Agreement apply from your next renewal, or, for Free Access, upon notice. Material changes to the AUP require acceptance before continued use. We record the version accepted and when.

14. Enterprise agreements

If you have entered into a separate written agreement with us covering your use of the Service, that agreement governs to the extent it conflicts with this Agreement.

15. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"), including, in your case, Customer Data and your exercise content, and, in ours, non-public features, pricing, and technical information about the Service. Each party will use the other's Confidential Information only to perform under this Agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need it and are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was known without restriction before disclosure, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information where required by law, giving the other party notice where legally permitted. These obligations continue for three years after termination, and indefinitely for Customer Data.

16. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications failures, and failures of third-party hosting, infrastructure, or service providers. This section does not excuse payment obligations.

17. Governing law and jurisdiction

This Agreement is governed by the laws of the State of West Virginia, without regard to its conflict-of-laws rules. The state and federal courts located in West Virginia have exclusive jurisdiction over disputes arising out of or relating to this Agreement, and each party consents to that jurisdiction and venue.

18. Entire agreement

This Agreement, together with the AUP, the Policies, and any order you place, is the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous understandings. Any terms in a purchase order or similar document issued by you are void and of no effect.

19. Assignment

You may not assign or transfer this Agreement, in whole or in part, without our prior written consent, except that you may assign it in its entirety to a successor in a merger, acquisition, or sale of substantially all assets, on written notice to us. We may assign this Agreement without restriction. Any attempted assignment in violation of this section is void. This Agreement binds and benefits the parties' permitted successors and assigns.

20. Severability

If any provision of this Agreement is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions will continue in full force.

21. Waiver

No failure or delay in exercising any right under this Agreement operates as a waiver of it, and no single or partial exercise precludes further exercise. Waivers must be in writing and signed by the waiving party.

22. Notices

We may give notice by email to the contacts associated with your account or by posting in the Service; such notice is effective when sent or posted. You will give notice to us at supportcrew@crewcible.ai. Each party is responsible for keeping its contact information current.

23. Independent contractors; no third-party beneficiaries

The parties are independent contractors. This Agreement creates no partnership, joint venture, agency, or employment relationship, and neither party may bind the other. This Agreement confers no rights or remedies on any person other than the parties and their permitted successors and assigns, including any User.